With the service sector outstripping the industrial sector as the largest employer and GDP generator worldwide, never have standards for services been so necessary. ISO is at the heart of developments.
No one would seriously think of driving a car, eating food or living under a roof that did not meet the standards for safety and reliability. But what about services? How can you trust that the money in your bank account will be accessible in countries you travel to, that your scuba instructor is properly qualified to teach, or that your water services meet all the sanitary requirements? Welcome to the world of service standards.